Winter Emergency Update: CoServ's phone system is down. Here's how - and WHEN - to contact CoServ.
Posted on: February 17, 2021 - 8:20am
02/17/2021: 5:48 a.m. CoServ's phone system is currently down. We are working with our provider to provide a solution.
A statewide power emergency still exists, and we continue to conduct rotating outages. Before we get to HOW to reach us, here is WHEN to reach us during this statewide power emergency:
WHEN TO REACH US
- If you are experiencing regular outages that last 45 to 90 minutes, you are in a rotating outage. PLEASE DO NOT REPORT THESE.
- If you are experiencing a sustained outage that has lasted 6 hours or more, you are experiencing a service interruption related to the weather, not the planned outages required by ERCOT. PLEASE REPORT THESE. (Important, too: If you are reporting an outage via email, please only report it once - and only after checking your breakers.)
HOW TO REACH US
- Use SmartHub or the CoServ app to access your account and report service issues.
- Email us - again, please do so ONLY ONCE. (Due to email volume, it may take some time to respond - but we will.)
- If you are facing a life-threatening emergency, PLEASE CALL 911.
Thank you for your patience and understanding as we live through this incredibly challenging time.
Source: Martinez, Oscar. “Winter Emergency Update: CoServ's Phone System Is down. Here's How - and WHEN - to Contact Us.” CoServ, CoServ, 17 Feb. 2021, www.coserv.com/News/CoServ-News/winter-emergency-update-coservs-phone-system-is-down-heres-how-and-when-to-contact-us.